Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Because each item is custom-made, we do not accept returns or exchanges once production has begun. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number, a description of the issue, and clear photos. Approved issues qualify for a replacement at no additional cost. Read the full policy.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

Because each item is custom-made, we do not accept cancellations once production has begun.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 10

How can I contact you?

Accepted Answer

You can reach us at:Email: walltorque@gmail.comPhone: 6194817102Address: 1917 Narrows Lane, Silver Spring, 20906, United StatesOr chat with us right here.

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